Report abuse or a safety concern
Fastest: open the person’s profile or chat in the app and choose Report. You can also e-mail support@thejainreligion.in with the member ID and what happened. For urgent danger call 112 first. See Safety.
Delete your account or data
In the app: Settings > Privacy > Delete my account. Without the app: .
Questions people ask
The sign-in code did not arrive. Check spam and promotions, wait a minute and request a new code (a new code cancels the old one). Make sure the address is spelled correctly. Still nothing? Write to us.
I forgot my PIN. On the PIN screen choose Forgot PIN and sign in again with an e-mail code. The PIN is stored only on your phone, so we cannot see or reset it.
My profile is waiting for approval. Our team reviews new profiles and changes to name or date of birth. You will get a notification when it is live, or what to change.
My photo was removed. Photos must be clear, show you, and meet our guidelines. Upload a different one from Profile > Photos.
How does verification work? You send an ID photo and/or selfie. Our team checks it and then deletes the image. A badge appears on your profile if approved.
How do I stop notifications or set quiet hours? Settings > Notifications. You can switch each kind off and set quiet hours.
Subscriptions and refunds. Plans are bought and cancelled in Google Play or the App Store. For a refund request within 7 days of your first purchase, write to us with your order number. See Terms.
How do I change the language? Settings > Language: English, Hindi, Gujarati or Marathi.
Business and press
Write to support@thejainreligion.in with the subject “Partnership” or “Press”.